Website Privacy Policy

Effective Date: March 1, 2026

At Southwest General Therapy Services, we are committed to protecting your privacy online. This policy explains how we collect, use, and safeguard information gathered through our website, www.swgeneralrehab.com.

1. Information We Collect

We collect information in the following ways:

• Voluntary Information: We collect personal information (such as your name, email address, and phone number) only when you voluntarily submit it through our contact or appointment request forms. Please do not submit sensitive medical information through these web forms.
• Automated Information: We use standard web analytics tools, such as Google Tag Manager or Clicky, to collect non-identifying data. This includes your IP address, browser type, time spent on the Site, and pages visited. This data is used solely to improve our website performance and user experience.

2. Use of Cookies

This Site uses "cookies" to enhance your experience. A cookie is a small file placed on your hard drive. You can choose to set your browser to refuse cookies; however, some parts of the Site may not function properly as a result. By using this Site, you consent to our use of these standard analytical cookies.

3. Disclosure of Information

We do not sell, rent, or lease your personal information to third parties. We may share data with trusted service providers who assist us in operating our website, so long as those parties agree to keep this information confidential.

4. SMS and Mobile Messaging

If you provide your phone number to receive communication regarding an inquiry, we will only use it for that purpose. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator data and consent; this information will not be shared with any third parties.

5. Security

We implement a variety of security measures to maintain the safety of your personal information. However, no transmission over the internet is 100% secure. We cannot guarantee the absolute security of any information you transmit to us.

6. HIPAA Notice of Privacy Practices

This policy applies only to information collected through our website. For details on how we handle your clinical medical records and Protected Health Information (PHI) under HIPAA, please see our Notice of Privacy Practices.

7. Contacting Us

If there are any questions regarding this privacy policy, you may contact us at Therapyservices@swgeneral.com or 7000 Town Centre Dr #400 Broadview Heights, OH 44147.